Payments Secure online payments may be made using your credit card, debit card or bank account through Paypal.  Make secure purchases without revealing your credit card number or financial information. Paypal provides a safe,quick, and simple means to purchasing using ssl encrytion to protect your private information. You don't need an account with Paypal to pay with your credit, debit, or bank account. If you want to learn more about Paypal's services visit their website at www.paypal.com.   We also accept postal money orders, cashier's checks. Personal checks must clear our bank before shipment usually 5 to 7 business days. If you decide to pay by money order or check, payment is due within 10 days of purchase. If payment is not received during that time, the item will be put back on the website for sale.   Shipping Domestic & International: We utilize the shipping services of USPS, DHL, FedEx, and UPS, whichever is most economical while providing a 3-5 day shipping period.  International customers please email first for a shipping quote and any other additional charges that may apply. Shipping Insurance/Claims: Purchasing shipping insurance is strongly recommended. PLEASE NOTE uninsured lost or damaged items WILL NOT BE COVERED by the shipper and Jan's Cottage Shoppe is not liable for refund due to loss or damage by the shipper.  Great care is taken in the packaging of your purchases but occasionally items may be damaged in transit.  If you receive an item that has been damaged we will be happy to file the insurance claim for you and follow up to ensure your refund is credited back to you as soon as the shipping service pays the claim.  The shipping service is responsible for refunding the customer for damage claims.  Once a claim has been submitted the shipping service will pick up the package from your home and the claim will be paid in approximately 10 business days.  All shipping services REQUIRE that you retain the original packaging and box for their inspection and processing of your claim. Please keep all original packaging in tact and with your item for pick up.  Failure to do so may result in your claim being rejected.  International International buyers, please contact us for a shipping cost and other charges that might apply.   Returns   We want you to be happy with your purchases.  In the event you wish to return an item for any reason other than shipping damages, please contact us within 3 days of receipt of your purchase to obtain a Return Authorization Number.   Many of our items are vintage or one-of-a-kind. These pieces are used or gently worn and may have imperfections that give them character.  These items are not refundable.   Shipping fees are also not refundable. Refunds on returned items for reasons other than damage, will be for store credit only.   Returned items should be packed securely in their orignal packaging and original condition and MUST be insured for the value of the item. The orignal packing slip along with your Return Autorization Number must be included as well.  Return items which become lost or damaged during shipping and are NOT insured shall void all refunds and store credit.   Returns must be received with 14 days of original purchase.   Custom or Special Order items are NOT returnable.  Payment in full is required for all custom or special orders at time of order.